You'll receive proactive, individual support in every situation. An error message in your vehicle, your next due service, a breakdown or accident – we offer the best solution for your BMW. So relax and enjoy the benefits of BMW Service with Proactive Care.
PROACTIVE CARE.
YOU RELAX. WE DO THE REST.
Proactive Care is more than a product. It's a promise:
We won't let you down - so you can let go.
You will receive proactive support, whether it is a reminder about the service appointment you may have forgotten, or a warning message about a problem in your vehicle you weren’t aware of.
And if you don’t know who to contact in the event of an accident or breakdown? Relax. We will get in touch with you.
To get started in the world of Proactive Care, all you need is the My BMW app. You will not incur any additional costs. Details can be found below in the Requirements section.
BENEFITS
YOUR BENEFITS WITH BMW SERVICE WITH PROACTIVE CARE.
Proactive.
Sensors in the vehicle detect the need for a service or possible function failures at an early stage and transmit them to BMW.
Convenient.
BMW will contact you either via the My BMW app, by email or directly in-vehicle. In urgent cases, you will receive a phone call.
Personalised.
Additional tailored service offerings.
Professional.
Direct help from BMW experts and BMW service partners.
Free of charge.
Proactive Care is included in the ConnectedDrive contract.
REQUIREMENTS
WHAT YOU NEED.
Your checklist for Proactive Care services:
- Activate BMW ConnectedDrive account for your BMW
- A vehicle assigned to your BMW ID, either in the My BMW app or on the My BMW portal
- Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Retailer
To enable us to contact you, please consent to the Privacy Policy in the vehicle, and communication from your My BMW app. To make contact even easier, simply enable push notifications in the My BMW app.
PROACTIVE CARE EVERY DAY
OPTIMUM SUPPORT EVERY DAY.
Very busy people might occasionally forget their routine service. We will remind you! If a brake service is due, you'll receive a notification from us, so that you can arrange a service at your convenience. If you break down or are in an accident, you'll get fast, expert support from our BMW Roadside Assistance team.
Getting in touch.
We will contact you either via the My BMW app, by email or send a message directly to your vehicle. In urgent cases, you will receive a phone call.
Service appointment.
Save time and book your service online with your preferred BMW Retailer via the My BMW App or online on via the Customer Portal. Real-time scheduling and instant confirmation.
Status.
So, you‘ve handed your vehicle over to the workshop? Our experts will send you a video explaining the additional work required via the My BMW App and email.
Online payment.
Need to make a payment for additional work required on your vehicle. We can send you link via the My BMW App, email and SMS, to facilitate the payment online, quickly and safely.
Rate your service.
Rate your BMW service from the comfort of your home.
BMW ROADSIDE ASSISTANCE.
Our service promise in every situation: We are proactive and will be there for you in the event of an accident or breakdown. 24 hours a day, 365 days a year – for your vehicle's entire service life.
BMW BRAKE SERVICE.
Has your vehicle's sensors reported that your brakes need a service? We will check the brake system, including brake discs, pads and brake fluid, and make sure that everything is repaired and in proper working order.
MY BMW APP.
It's easy to get started in the world of BMW Service with Proactive Care. The My BMW app informs you when a service is due, and send you a video of your vehicle whilst it is in the workshop and inform you if there is any additional work is required. Whether you want to check the status of the brake fluid or arrange a repair appointment online: the My BMW app is the digital link to your BMW and our services.
FREQUENTLY ASKED QUESTIONS.
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My BMW Plans.
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BMW Services.
Set off without a care – it's easy with our individual services, specially tailored to your BMW model and your needs.