The smart reliable companion on board your BMW detects vehicle conditions early on. An error message in your vehicle, your next due service, a breakdown or accident – we offer the best solution for you. So relax and enjoy the benefits of BMW Service with Proactive Care.
BENEFITS
YOUR BENEFITS AT A GLANCE.
- No additional charge, Proactive Care is included in the ConnectedDrive contract.
- Automatic data and sensor-based early detection of vehicle conditions.
- Convenient contact via the My BMW App, email, in-car message or phone call.
- Uncomplicated immediate assistance by BMW experts.
- Problem resolution via remote maintenance.
- Fast online appointment scheduling, available 24/7.
- Personalised service videos informing you of work required on your vehicle.
- Secure online payment channel available.
- Individual, needs-oriented service offers.
- Roadside assistance activation in the event of an urgent issue.
REQUIREMENTS
WHAT YOU NEED.
- Activate your BMW ConnectedDrive account.
- Consent to the current terms and conditions under the privacy setting on the My BMW App, or in the vehicle, this provides us with the necessary approval to make contact with you proactively.
- Update your contact details under your profile in the My BMW App.
PROACTIVE CARE WITH ROADSIDE ASSISTANCE
BMW PROACTIVE CARE WITH ROADSIDE ASSISTANCE.
If you break down or are in an accident, you'll get fast, expert support from our BMW Roadside Assistance team. Our service promise in every situation: We are proactive and will be there for you in the event of an accident or breakdown. 24 hours a day, 365 days a year.
Service appointment.
Save time and book your service online with your preferred BMW Retailer via the My BMW App or online on via the Customer Portal. Real-time scheduling and instant confirmation.
Service status updates.
So, you‘ve handed your vehicle over to the workshop? Our experts will send you a video explaining the additional work required via the My BMW App and email.
Online payment.
Need to make a payment for additional work required on your vehicle. We can send you link via the My BMW App, email and SMS, to facilitate the payment online, quickly and safely.
Rate your service.
Rate your BMW service from the comfort of your home.
BMW BRAKE SERVICE.
Has your vehicle's sensors reported that your brakes need a service? We will check the brake system, including brake discs, pads and brake fluid, and make sure that everything is repaired and in proper working order.
MY BMW APP.
It's easy to get started in the world of BMW Service with Proactive Care. The My BMW app informs you when a service is due, and send you a video of your vehicle whilst it is in the workshop and inform you if there is any additional work is required. Whether you want to check the status of the brake fluid or arrange a repair appointment online: the My BMW app is the digital link to your BMW and our services.
FREQUENTLY ASKED QUESTIONS.
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