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BMW VEHICLE SUPPORT.
EXPERT KNOWLEDGE AND ASSISTANCE.
From how to videos to frequently asked questions, you can rely on the experts in BMW. If you can’t find what you’re looking for, please don’t hesitate to get in touch with one of our friendly BMW consultants. We are dedicated to bringing you Sheer Driving Pleasure on your road ahead.
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0800 600 555
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Sundays and Public Holidays: Closed
You can also email us with any questions that you may have.
FAQ.
What is the benefit of Variable Sport Steering and is it a standard option?
The Variable Sport Steering changes the steering ratio depending on the speed and always ensures a perfect steering angle. When parking, two steering wheel turns from the right to left limit position are enough, at higher speeds the more indirect design supports confident direction stability. It is an optional extra.
What is BMW EfficientDynamics?
BMW Efficient Dynamics is a comprehensive package of innovative technologies that serve to reduce consumption and emissions in the competitive environment. BMW EfficientDynamics reduces consumption and emissions, while at the same time increasing driving dynamics. As a result, there is less consumption and more driving pleasure.
What is HDC and is it standard for BMW xDrive?
Hill Descent Control enables even steep downhill passages to be mastered automatically and safely at slightly more than walking speed - without the driver having to brake.
HDC is standard for xDrive and can be operated via the optional multifunction steering wheel.
What is the Mobile Care option in my BMW ConnectedDrive suit and what are the benefits?
In case of a breakdown or a malfunction of the vehicle the customer can call for assistance by choosing BMW Mobile Care in the ConnectedDrive menu under service items. At the touch of a button current vehicle data is transmitted to a Mobile Care (On Call) specialist. After the data transmission, a voice connection is immediately established to the call centre.
Which option should I select in the ConnectedDrive Main Menu should my vehicle breakdown?
On the main menu: select ConnectedDrive, navigate to BMW Mobile Care. Upon selecting the option the call will be directed to BMW On Call.
What is the difference between Lane Departure Warning and Lane Change Warning?
The Lane Departure Warning activates if the driver leaves the lane he/she is driving in without engaging the turn indicator. The system issues a timely warning via a vibration of the steering wheel.
Lane Change Warning activates in the event of an intended lane change. The Lane Change Warning issues a warning if there are vehicles in the blind spot or approaching at high speed.
I would like to purchase a vehicle for my daughter; my main concern is her safety. What optional safety packages do BMW offer?
BMW safety features include: Adaptive headlights, Lane Departure Warning, High Beam Assist, LED/Laser Headlights, Rain Sensor, Intelligent Emergency Call, BMW Night Vision, Lane Change Warning and Head-Up Display.
What is BMW Laserlight?
BMW Laserlight is the next generation headlight technology delivering superlative illumination with an up to 600m high beam range. With blue design accents and 'BMW Laserlight' lettering, these headlights possess their own distinguished design.
What are the benefits of High-Beam assist?
High-Beam assist provides optimal road illumination and reduces the burden on the driver by automatically switching the high-beam lights on and off, depending on the traffic situation. The high-beam lights are automatically switched on again as oncoming traffic has passed ensuring increased safety through enhanced visibility.
Can I buy a voucher and make a booking for a Driver Experience Course online? If so, what is the process?
Bookings are made via https://mybmwevents.co.za/.
- Select your desired course. Course availability may vary. Some courses are fully booked and your interest may be captured instead.- For more information, visit https://www.bmw.co.za/en/topics/fascination-bmw/BMW-driving-experience.html
What is the oil service interval on my vehicle?
Oil services, as well as any other services due on your vehicle, are condition based and depends on usage of the vehicle. Depending on the age and options available on your vehicle, you can determine when the next service is due by pressing the button on the indicator stick, or scrolling through your i-Drive menu. With BMW ConnectedDrive, your vehicle will alert the BMW Customer Interaction Centre as to when a service is required and a consultant will contact you directly to make a booking at your preferred dealer.
> Find a RetailerWhere can one charge BMW electric vehicles?
Public Charging:
BMW creates innovative solutions for city e-mobility, especially for drivers without their own charging options so that they have access to flexible and time-saving parking and charging options in public car parks.Thanks to networked BMW i Navigation with BMW ConnectedDrive, the BMW i3 knows where the nearest charging station is, indicates whether it is available and incorporates it into your route, if necessary. So BMW i drivers can easily find one of the increasingly common public charging stations in the city and top up their battery.
Home Charging:
Electric vehicles have many advantages over conventional vehicles, for example, they have a ‘full tank’ every morning, because they can be charged quickly and easily at home using the standard charging cable supplied.Or even faster and even more simply with the BMW i Wallbox. This wall-mounted charging station for home use increases charging capacity while reducing charging time - the ideal design accessory for BMW i vehicles. The installation service available through BMW i and is part of the complete Wallbox package which can be customised to your specific needs. And because BMW i promotes consistent sustainability in e-mobility, BMW i will also arrange the appropriate green electricity contract with a selected renewable energy provider.
At which Retailer can I purchase a BMWi product?
You can purchase a BMWi product at any Retailer.
Can I fit conventional tyres to my vehicle and how will this impact the Motorplan?
BMW SA does not recommend that conventional tyres be fitted onto the vehicle as your vehicle is built and tested with specific tyre brands and therefore cannot guarantee that the road handling will be the same. Furthermore, any consequential damage as a result of the fitment of the non-approved tyres will not be covered by the Warranty or Motorplan undertaking.
The recommended and approved tyre brands are: Bridgestone, Pirelli, Goodyear, Dunlop, Michelin and Continental. When purchasing runflat tyres, ensure that they are BMW approved. You may identify a BMW approved runflat tyre by the RSC * rating.
What is covered by the BMW Motorplan?
BMW Motorplan covers all serviceable items as a result of normal wear and tear, whether mechanical or electrical. However it excludes tyres, glass, accident repairs and trim items.
Can BMW On Call assist me in the event that I breakdown after my Motorplan has expired?
On Call services are available to you free of charge for the first 5 years from date of Motorplan inception. The service can thereafter be extended with the extension of the vehicle's Motorplan undertaking. BMW On Call may assist you thereafter, however all associated costs will be for your account.
How do I transfer the balance of a BMW Motorplan to a purchased vehicle?
BMW SA require a full Motorplan risk assessment to be carried out at an authorized BMW dealership, the cost of the assessment will be for the client's account.
Can I add mileage or extend the time period of my BMW Motorplan contract?
You can purchase an optional Motorplan contract, online. Choose between various mileage and time extensions up to a maximum of 7 years/200 000 Kms (whichever comes first). You can purchase an optional Motorplan contract at any stage in your journey, as long as your current BMW Motorplan contract is still active. Optional Motorplan contracts are not available for purchase once your current BMW Motorplan expires.
My BMW has been in an accident. The insurance company is insisting on having my vehicle repaired at a non-approved BMW panelshop, will this affect my Motorplan?
BMW SA does not recommend that you have your vehicle repaired at a non-approved panelshop, however should the repairs be carried out at a non-approved panelshop, a Motorplan risk assessment will need to be conducted by a BMW approved panelshop prior to your Motorplan being re-instated.
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